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FAQ’s

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WHAT ARE THE CHATHAM-KENT COMMUNITY HEALTH CENTRES?

The Chatham-Kent Community Health Centres (CKCHC) are non-profit, community governed, multi-service health centres that provide primary health care, health promotion and community development services all under one roof.  We serve residents of Chatham-Kent and the surrounding areas, with locations in Chatham, Wallaceburg and Walpole Island.

 

DO THE CENTRES HAVE A WALK-IN CLINIC?

For clients of the CKCHC, the Walpole Island site is open every Monday (with the exception of statutory holidays) from 4:00 p.m. to 7:00 p.m. for clients to walk-in without an appointment for access to primary care. 

Note, if you are a client of the Wallaceburg or Chatham CKCHC, you will be seen by a different Nurse Practitioner or Doctor from our Walpole Island team on Monday evenings through the walk-in service. 

 

WHAT IF I NEED TO SEE A HEALTH PROFESSIONAL ON SHORT NOTICE?

Every effort will be made to leave appointment time slots open and available for clients needing urgent care. Clients must call the CKCHC to obtain urgent care appointments.

WHAT ARE THE TYPES OF HEALTH PROFESSIONALS AND OTHER STAFF THAT PROVIDE SERVICE?

The CKCHC is comprised of Physicians, Nurse Practitioners, Nurses, Dietitians, Social Workers, Health Promoters, Physiotherapists, Kinesiologists and other health care professionals who provide services such as mental health counselling, diabetes education, health promotion and community outreach programs.

DO I HAVE TO PAY TO RECEIVE SERVICES?

You do not have to pay and you do not need an OHIP card to receive services.

WHAT IF I MISS AN APPOINTMENT?

Clients are asked to make every effort to keep appointments and to be on time. If you cannot make an appointment, we request 24 hours notice. An appointment policy has been created to address attendance.

CAN I GO TO ANOTHER GENERAL PRACTITIONER WHILE I AM A CLIENT OF THE HEALTH CENTRE?

When you become a client of the CKCHC, you are enrolled with the Physicians and Nurse Practitioners at the centre. If you choose to see another primary care provider outside of the CKCHC, the Physician or Nurse Practitioner with whom you are registered can remove you from their client list.

HOW DO I BOOK AN APPOINTMENT?

Call 519-397-5455 (selecting 1, 2 or 3 for your respective site) or visit the CKCHC location in your area.

DO THE CHATHAM-KENT COMMUNITY HEALTH CENTRES PROVIDE EMERGENCY SERVICES?

The CKCHC does not handle medical emergencies. Please go directly to your local hospital for immediate care or dial 911.

IF I ALREADY HAVE A FAMILY PHYSICIAN, CAN I STILL COME TO THE CHATHAM-KENT COMMUNITY HEALTH CENTRES?

Anyone can take part in the programs and support groups that have been developed by our team to help you live a healthier and happier life. Check our website and flyers often for more information regarding the many programs the CKCHC has to offer.

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