Frequently Asked Questions

What are the Chatham-Kent Community Health Centres?

The Chatham-Kent Community Health Centres are non-profit, community governed, multi-service health centres that provide primary health care, health promotion and community development services all under one roof. It serves residents of Chatham-Kent, with locations in Chatham, Wallaceburg and Walpole Island.

Do the Centres have a walk-in clinic?

The Centres do not provide emergency care, nor is it a walk-in clinic. Although same day visits may be available, clients must make an appointment. Primary care and support services are available to those registered with the Community Health Centre. If you require emergency care, please go to your local emergency room.

What if I need to see a health professional on short notice?

Every effort will be made to leave appointment time slots open and available for clients needing urgent care. Clients must call the Centre to obtain urgent care appointments.

What are the types of health professionals and other staff that provide service?

The Centres are comprised of Physicians, Nurse Practitioners, Dietitians, Social Workers, Health Promoters, Physiotherapists, Kinesiologists and other health care professionals who provide services such as mental health counselling, diabetes education, health promotion and community outreach programs.

Do I have to pay to receive services?

There are no fees for any services which are covered by OHIP.

What if I miss an appointment?

Clients are asked to make every effort to keep appointments and to be on time. If you cannot make an appointment, we request 24 hours notice.

Can I go to another general practitioner while I am a client of the Health Centre?

When you become a client of the Community Health Centre, you are enrolled with the physicians and nurse practitioners at the Centre. If you choose to see another general practitioner, the physician and nurse practitioner with whom you are enrolled can remove you from the roster.

How do I book an appointment?

Call 519-397-5455 or visit the CKCHC location in your area.

Do the Chatham-Kent Community Health Centres provide emergency services?

The Chatham-Kent Community Health Centres do not handle medical emergencies. Please go directly to your local hospital for immediate care or dial 911.

If I already have a family physician, can I still come to the Chatham-Kent Community Health Centres?

The Chatham-Kent Community Health Centres are committed to help those who need us most. Anyone can take part in the programs and support groups that have been developed by our team to help you live a healthier and happier life. Check our website and flyers often for more information regarding the many programs the Chatham-Kent Community Health Centres have to offer.