Accessibility

Accessibility – Statement of Commitment

The Chatham-Kent Community Health Centres (CKCHC) is committed to excellence in serving all clients, including people with disabilities, and will carry out its responsibilities and functions in an appropriate manner to accommodate such individuals.

The CKCHC is also dedicated to giving people with disabilities the same opportunity to access our services, and allowing them to benefit from the same services, in the same place, and in a similar way as other clients.

The CKCHC will strive to ensure that its policies, practices and procedures are consistent with the following core principles as outlined in the AODA.

Dignity –services are provided in a manner that is respectful to persons with a disability and does not diminish the person’s importance.

Independence – Accommodating a person’s disability means respecting their right to do for themselves and to choose the way they wish to receive goods and services.

Integration – Wherever possible, services will be provided in a manner that enables people with disabilities to fully benefit from the same services, in the same place and in the same or similar way as other customers. This may require alternative formats and flexible approaches. It means inclusiveness and full participation. This is a fundamental human right.

Equal Opportunity – Service is provided to persons with disabilities in a way that their opportunity to access goods and services is equal to that given to others

For more information, please contact Amy Palmer, Director of Human Resources & Community Services, by email at accessibility@ckchc.ca or by calling 519-397-5455 should you wish to:

  • request a copy of our Accessibility policy;
  • provide feedback on the way we provide services to clients with disabilities;
  • provide feedback on our policy; and/or
  • request additional information.

ACCESSIBLE CUSTOMER SERVICE POLICY

2016-2017 MULTI-YEAR PLAN